Delivery Information

Shipping Policy

Thank you for visiting and shopping at Brightlights.ie The following are the terms and conditions that constitute our Shipping Policy.

Shipment processing time

Orders usually are processed within 2-3 business days, Products that come from mainland Europe can take up to 10 working days for delivery (you will be notified if there is any delay).

Orders are not shipped or delivered on weekends or holidays. If you have a query on stock availability please contact us by email: sales@brightlights.ie or by Telephone 01-903-0131

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

* Overnight delivery is not available

Delivery delays can occasionally occur. 

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within few hours. 

Customs, Duties and Taxes

Brightlights.ie is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

If you received your order damaged, please contact us within 48h and complete the form to request an RMA number.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

International shipping rates - please contact us before placing your order. We will try to find the best option for shipping to your country.

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.