Terms & Conditions
PLEASE READ OUR TERMS AND CONDITIONS BEFORE PLACING YOUR ORDER.
Making a purchase could not be easier. Simply browse our Catalogue and click on any items that you wish to buy to put them into your shopping cart. After you have finished your selection, click on "Check Out" and you will be asked for the details that we need to be able to satisfy the order.
Please note that while we attempt to be as accurate as possible and make every effort to keep pictures up to date, it is impossible to be totally accurate. Colour-tones may vary depending on your computer’s screen settings and supplier/manufacturer's specifications and prices are subject to change at any time. Many products also have rolling changes made through the course of their product life. Therefore, Bright Lights does not warrant that product description or other content of this site is accurate, complete, reliable, current or error-free. Pictures are representative only and products are sold by their description and part number only. Our stock turnover is very high and we will normally send out the latest model unless it specifies otherwise in the product description. If a product offered by Bright Lights is not as described, your sole remedy is to return it in an unused condition. If you are unsure, please contact us before placing your order to check the specification of the products.
All prices are in Euro and include VAT @ the current standard rate (currently 23%) and for our services VAT rate (currently 13.5%). We will try to maintain the price as advertised but we reserve the right to change prices before you place an order. Product prices in the shopping cart exclude delivery charges. Overseas and non-standard carriage costs are dependent on the size of the order and the destination and will be charged at cost. We will email you a shipping quote for your order and amend your order with the actual shipping cost when you confirm that you are happy to proceed.
RETURN AND REFUND POLICY FOR ONLINE ORDERS
If you are not entirely satisfied with your purchase, we're here to help you have 14 calendar days to return an item from the date you received it. To be eligible for a return your item must be unused and in the same condition that you received it. You have to go through return process and fill out Click here to request RMA. You will be responsible for paying for your own shipping costs for returning your item. Shipping cost is non-refundable.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card or original method of payment. You will receive the credit within a certain amounts of days, depending on your card issuer's policies.
Please check our Delivery information page.
PAYMENT AND SECURITY
You can pay for your order by Credit card or Paypal. Full instructions are in the check out section of the order process in our site. All card payments are made through our Payment Service Provider Realex. They provide secure online credit card payment solutions for thousands of online and mail order businesses. Realex handles your card details on their secure server where they run extensive and ongoing security checks to protect both you and us against possible fraud and to obtain card authorization.
If you have any worries about security please feel free to Contact Us!.