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Shipping and Payment

Payment

Brightlights.ie do not store and process any card information, we use redirect payment gate 3D Secure 2.0 provided by Global Payments, all transactions are encrypted using 256 SSL technology. All this speedup authentication and boost security, giving shoppers a fast pass through checkout.
We also accept PayPal method payment through encrypted 256 SSL technology.
We must receive payment in advance before your order can be processed and the goods can be dispatched

Shipment processing time

Orders usually are processed within 2-3 business days, Products that come from mainland Europe can take up to 10 working days for delivery (you will be notified if there is any delay).
Orders are not shipped or delivered on weekends or holidays. If you have a query on stock availability please contact us by email: sales@brightlights.ie or by Telephone 01-903-0131 ext.1
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
More information about availability and delivery you can find in section 4 and 5 of our Terms and Conditions

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method Shipment method Shipment cost
Orders over 100€ in Ireland DPD / First Direct / AnPost Free
Orders below 100€ in Ireland - Flat rate DPD / First Direct / AnPost €10
Delivery outside Ireland – Flat rate DPD / First Direct / AnPost €20

* Overnight delivery is not available **Delivery delays can occasionally occur. 

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within a few hours. 

Customs, Duties and Taxes

Brightlights.ie is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

If you received your order damaged, please contact us within 48h and complete the form to request an RMA number.
Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

About cost of International Shipping you will be notified separately after you submit your order and will be confirmed to you by email or phone call, if you do not agree with delivery cost you have right to cancel an order or organize a collection by yourself.

Returns Policy

Please check section 7-Right to cancel on our Terms and Condition provides detailed information about options and procedures for returning your order.